US 11,705,134 B2
Graph-based approach for voice authentication
Alon Menahem Shoa, Tel Aviv-Jaffa (IL); Roman Frenkel, Ashdod (IL); and Tamir Caspi, Rehovot (IL)
Assigned to NICE LTD., Ra'anana (IL)
Filed by NICE LTD., Ra'anana (IL)
Filed on May 7, 2021, as Appl. No. 17/314,176.
Application 17/314,176 is a continuation of application No. 16/453,497, filed on Jun. 26, 2019, granted, now 11,031,016.
Prior Publication US 2021/0264922 A1, Aug. 26, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. G10L 17/00 (2013.01); G10L 17/06 (2013.01)
CPC G10L 17/00 (2013.01) [G10L 17/06 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A voice biometric authentication system comprising:
a processor and a computer readable medium operably coupled thereto, the computer readable medium comprising a plurality of instructions stored in association therewith that are accessible to, and executable by, the processor, to perform operations which comprise:
(i) receiving a plurality of mono telephonic interactions between customers and agents;
(ii) determining how many agents each customer interacted with;
(iii) identifying one or more customers an agent has interacted with that have the fewest interactions with other agents;
(iv) selecting a predetermined number of interactions of the agent with each of the identified customers; and
(v) processing the selected predetermined number of interactions of the agent with each of the identified customers into voice prints.