CPC G10L 17/00 (2013.01) [G10L 17/06 (2013.01)] | 20 Claims |
1. A voice biometric authentication system comprising:
a processor and a computer readable medium operably coupled thereto, the computer readable medium comprising a plurality of instructions stored in association therewith that are accessible to, and executable by, the processor, to perform operations which comprise:
(i) receiving a plurality of mono telephonic interactions between customers and agents;
(ii) determining how many agents each customer interacted with;
(iii) identifying one or more customers an agent has interacted with that have the fewest interactions with other agents;
(iv) selecting a predetermined number of interactions of the agent with each of the identified customers; and
(v) processing the selected predetermined number of interactions of the agent with each of the identified customers into voice prints.
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