US 11,705,128 B2
Operation method of dialog agent and apparatus thereof
Young-Seok Kim, Suwon-si (KR); Jeong-Hoon Park, Seoul (KR); Seongmin Ok, Yongin-si (KR); Je Hun Jeon, Suwon-si (KR); and Jun Hwi Choi, Seongnam-si (KR)
Assigned to Samsung Electronics Co., Ltd., Suwon-si (KR)
Filed by SAMSUNG ELECTRONICS CO., LTD., Suwon-si (KR)
Filed on Jun. 14, 2021, as Appl. No. 17/346,626.
Application 17/346,626 is a continuation of application No. 16/356,071, filed on Mar. 18, 2019, granted, now 11,056,110.
Claims priority of application No. 10-2018-0101285 (KR), filed on Aug. 28, 2018.
Prior Publication US 2021/0304762 A1, Sep. 30, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. G10L 15/22 (2006.01); G06N 3/08 (2023.01); H04M 3/493 (2006.01); G06Q 10/02 (2012.01)
CPC G10L 15/22 (2013.01) [G06N 3/08 (2013.01); H04M 3/4936 (2013.01); G06Q 10/02 (2013.01)] 20 Claims
OG exemplary drawing
 
1. An operation method performed by a dialog agent, comprising:
obtaining an utterance history corresponding to a user request for a service, the utterance history including an outgoing utterance transmitted to request the service and an incoming utterance received to request the service;
determining a type of the user request based on the utterance history, determining a requirement specification for the user request based on the type of the user request, the requirement specification comprising items, and determining requirements for the respective items based on the utterance history;
determining whether the requirements are satisfied based on the utterance history, and based thereon updating the requirement specification with state information indicating whether the requirements of the items are satisfied;
generating utterance information to be used to request the service based on the updated requirement specification; and
outputting the utterance information.