US 11,704,753 B2
Order post to enable parallelized order taking using artificial intelligence engine(s)
Jon Dorch, Austin, TX (US); Pranav Nirmal Mehra, Bangalore (IN); Vrajesh Navinchandra Sejpal, Bangalore (IN); Akshay Labh Kayastha, Karnataka (IN); Yuganeshan A J, Karnataka (IN); Ruchi Bafna, Bengaluru (IN); T M Vinayak, Bangaluru (IN); Vinay Kumar Shukla, Austin, TX (US); and Rahul Aggarwal, Austin, TX (US)
Assigned to ConverseNowAI, Austin, TX (US)
Filed by ConverseNowAI, Austin, TX (US)
Filed on Jun. 3, 2022, as Appl. No. 17/831,787.
Application 17/831,787 is a continuation of application No. 17/491,533, filed on Oct. 1, 2021, granted, now 11,354,760.
Application 17/491,533 is a continuation in part of application No. 17/464,425, filed on Sep. 1, 2021, granted, now 11,355,122, issued on Jun. 7, 2022.
Application 17/464,425 is a continuation in part of application No. 17/366,941, filed on Jul. 2, 2021.
Application 17/366,941 is a continuation in part of application No. 17/184,207, filed on Feb. 24, 2021.
Prior Publication US 2022/0301082 A1, Sep. 22, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 50/12 (2012.01); G10L 15/18 (2013.01); G10L 15/22 (2006.01); G06Q 20/32 (2012.01); G06V 20/10 (2022.01); G06V 20/62 (2022.01); G06V 40/16 (2022.01); G10L 15/08 (2006.01)
CPC G06Q 50/12 (2013.01) [G06Q 20/3278 (2013.01); G06V 20/10 (2022.01); G06V 20/62 (2022.01); G06V 40/172 (2022.01); G10L 15/18 (2013.01); G10L 15/22 (2013.01); G10L 2015/088 (2013.01)] 20 Claims
OG exemplary drawing
 
1. An order post comprising:
a speaker;
one or more sensors;
a transportation mechanism to:
temporarily move the order post to a particular location prior to a particular time period; and
remove the order post from the particular location after the particular time period has lapsed;
wherein the order post is configured to travel autonomously, using the transportation mechanism and the one or more sensors, in an area that is near a restaurant, the area including the particular location;
one or more processors;
a memory device to store instructions executable by the one or more processors to perform operations comprising:
detecting, by the one or more sensors, a presence of a customer;
in response to detecting the presence of the customer, initiating receiving an order from the customer, the order comprising input that includes an utterance of the customer;
sending the utterance to a software agent comprising at least one machine learning algorithm trained to converse with the customer;
receiving, from the software agent, a predicted response to the utterance;
playing back the predicted response via the speaker;
based at least in part on determining that the order is complete, sending order data associated with the order to the restaurant;
receiving an indication from the restaurant that the order is ready; and
indicating that the order is available to be picked up.