| US 7,523,859 B2 | ||
| System and method for securing transactions in a contact center environment | ||
| Labhesh Patel, Mountain View, Calif. (US); Shmuel Shaffer, Palo Alto, Calif. (US); Cullen Jennings, San Jose, Calif. (US); and Shantanu Sarkar, San Jose, Calif. (US) | ||
| Assigned to Cisco Technology, Inc., San Jose, Calif. (US) | ||
| Filed on Sep. 25, 2007, as Appl. No. 11/860,705. | ||
| Application 11/860705 is a continuation of application No. 10/902614, filed on Jul. 28, 2004, granted, now 7,287,692. | ||
| Prior Publication US 2008/0011823 A1, Jan. 17, 2008 | ||
| This patent is subject to a terminal disclaimer. | ||
| Int. Cl. G06K 5/00 (2006.01) | ||
| U.S. Cl. 235—380 [235/379; 705/39; 705/64] | 20 Claims |
| 1. An apparatus comprising:
one or more processors; and
logic encoded in one or more tangible media for execution by the one or more processors and when executed operable to:
initiate a transaction with an agent in a contact center;
receive an agent identifier for the agent from the contact center;
determine a limited use indicator, the limited use indicator received from a provider and corresponding to the agent identifier;
send the limited use indicator with confidential information to the contact center for authorization in the transaction, wherein
the contact center communicates the limited use indicator and the confidential information to the provider for verifying whether
the limited use is met in the transaction; and
receive, from the contact center, an authorization indication whether the limited use is met.
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