US 7,499,864 B2
Integrated travel industry system
David E. Campbell, Miami, Fla. (US); Matt Fitzgerald, Omaha, Nebr. (US); Philip A. Garcia, Phoenix, Ariz. (US); James Klein, Glendale, Ariz. (US); Michael Keith Laughlin, Phoenix, Ariz. (US); Mike Qualantone, Phoenix, Ariz. (US); Debbie L. Schultz, Scottsdale, Ariz. (US); and Jean Shapiro, Phoenix, Ariz. (US)
Assigned to American Express Travel Related Services Company, Inc., New York, N.Y. (US)
Filed on Aug. 12, 2002, as Appl. No. 10/217,666.
Claims priority of provisional application 60/351804, filed on Jan. 25, 2002.
Prior Publication US 2003/0144867 A1, Jul. 31, 2003
Int. Cl. G06Q 10/00 (2006.01)
U.S. Cl. 705—1  [705/5] 12 Claims
OG exemplary drawing
 
11. An integrated travel industry system comprising:
an integrated travel network having an integrated travel network connection, wherein said integrated travel network connection connects to a plurality of Global Distribution Systems (GDSs), travel vendor databases, multi-use terminals of a plurality of travel counselors, and travel websites independent from a particular computer system, such that said plurality of travel counselors have access to said travel vendor databases and said GDSs wherein said integrated travel network connection is accomplished via a frame relay network having a plurality of centralized hub sites, wherein each of said plurality of centralized hub sites comprises a hub site network connection, a transport mechanism, and a redundant data center, uses an asynchronous transfer mode (ATM) backbone to communicate with the other centralized hub sites,
wherein said redundant data center of each of said plurality of centralized hub sites is configured to store a database for said plurality of GDSs;
wherein said integrated travel network communicates, using said integrated travel network connection, with a remote travel office site, wherein said remote travel office site comprises a point of service terminal communicating, using said integrated travel network connection, with at least one of said plurality of centralized hub sites of said integrated travel network, such that said point of service terminal is configured to access, using said integrated travel network connection, each of said plurality of GDSs, wherein said point of service terminal is further configured to determine that a previously connected hub site is disabled and then automatically connect, using said integrated travel network connection, to an active centralized hub site; and
wherein said point of service terminal comprises a GDS-independent travel agent user interface for managing a plurality of travel bookings, wherein each travel booking comprises one or more travel reservations for at least one of an airline reservation, a car rental reservation, a hotel reservation, a train reservation, a bus reservation, a limousine reservation, a cruise line reservation, a ferry reservation, and a conference center reservation, wherein said GDS-independent travel agent user interface is configured to allow simultaneous access, using said integrated travel network connection, to said plurality of GDSs for managing a single travel booking across said plurality of GDSs, whereby said GDS-independent travel agent user interface provides a single source for accessing, using said integrated travel network connection, a plurality of travel services; wherein said point of service terminal is configured to translate information received from each of said plurality of GDSs into a format that is compatible with said GDS-independent travel agent user interface, wherein said point of service terminal is further configured to translate inquiries received from the GDS-independent travel agent user interface into a plurality of formats that are compatible with said plurality of GDSs, and wherein said point of service terminal is further configured to automatically change, using said integrated travel network connection, said accessed GDS to a different GDS in order to meet a contracted minimum transaction amount.