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Transforming Work: The E-Government Work Place

Action:


Current processes for examination of applications for the registration of trademarks should be changed to meet the needs of U.S. trademark owners in the 21st Century.

Background Information:


Currently, GS-905 attorney advisors (Trademarks) complete all substantive and procedural examination on applications for the registration of trademarks.  Other than a decision in the 1960's to move from using non-attorney examiners to attorney examiners, examination and how examination is completed by the USPTO appears to have been relatively consistent since the implementation of the Lanham Act in 1946.  When applicants and registrants raise questions regarding the work of the Office, regardless of whether the topic is quality or pendency, generally the question is not whether or not the substantive provisions of the Lanham Act should be changed, but whether or not the USPTO is interpreting the Act and examining applications for the registration of trademarks in a "satisfactory" manner - generally coming down to the question:  should the examiner have made a specific refusal of registration in a particular application?  However, to date, there has been little or no internal or external demand to substantially change examination processes to address quality or pendency issues.

The U.S. economy and the use of trademarks in that economy have substantially changed in the 57 years between passage of the Lanham Act and today.  Because of these changes, consideration is being given to whether or not it is appropriate to consider changing how the USPTO serves trademark owners in the day-to-day administration of the U.S. system for the Federal registration of trademarks.  In 1946, Congress stated the following regarding the Lanham Act:

The purpose of this bill is to place all matters relating to trademarks in one statute and to eliminate judicial obscurity, to simplify registration and to make it stronger and more liberal, to dispense with mere technical prohibitions and arbitrary provisions, to make procedure simple, and relief against infringement prompt and effective. 

S. Res. No. 1333, 79th Cong. 2d Session (1946).

Given the generally robust nature of the American economy since the end of World War II, to the degree that trademarks affect the economy, there may be little question that the Lanham Act succeeded in updating U.S. trademark law to deal with the economic realities of the mid-20th century.  At the start of the 21st century, it is time to consider whether the registration procedure is simple, could it work better, and does it provide trademark owners with registrations that meet their needs?  For a number of years there has been an ongoing discussion inside the USPTO and in the Trademark Bar regarding the structure and focus of the Trademark Operation's examination process.  Further, there is a perception of tension between timeliness of examination and quality of examination inside and outside of the Trademark Operation. 

The Lanham Act is relatively silent regarding the examination process and the role the Office should have in the examination and registration of trademarks.  Section 1062 of the Lanham Act states that: 

Upon the filing of an application for registration and payment of the prescribed fee, the Director shall refer the application to the examiner in charge of the registration of marks, who shall cause an examination to be made and, if on such examination it shall appear that the applicant is entitled to registration, or would be entitled to registration upon the acceptance of the statement of use required by section 1051(d) of this title, the Director shall cause the mark to be published in the Official Gazette of the Patent and Trademark Office.

Section 1052 of the Act states that: "No trademark by which the goods of the applicant may be distinguished from the goods of others shall be refused registration on the principal register on account of its nature.", but, it does not prescribe that an examiner must examine an application for any of the substantive relative or absolute grounds set forth in the Section.  Section 1051, in setting the requirements for an application, states that the applicant: "shall comply with such rules or regulations as may be prescribed by the Director."  Most of what an examiner does during the examination of an application for registration of a trademark is set forth in Rules of Practice and the Trademark Manual of Examining Procedure.  There is minimal language in the Lanham Act itself stating that during examination the Office must perform a specific act as part of the examination process.  Section 1063 of the Act provides for a pre-registration opposition proceeding that allows "any person who believes that he would be damaged by registration of a mark upon the principal register . . ." to oppose registration.  This section provides an opportunity to any party with an interest to oppose the registration of a trademark regardless of any decisions made during the examination process.  Finally, section 1064 provides for a post-registration cancellation proceeding to any "person who believes that he is or will be damaged" by registration of a mark.

When the United States Patent Office began moving in 1946 to implement the Lanham Act, the United States and the world were substantially different than at the start of the 21st century.  The U.S. was emerging from World War II and was attempting to move from a war-based economy to a consumer-focused economy.  The U.S. economy, and the use and registration of trademarks, was essentially defined by the conditions in the forty-eight states of the continental United States, and the Patent Office issued registration number 444,811 on June 19, 1946, marking the end of the registration series under pre-1946 Trademark Acts.  In 1946, communications with the Patent Office were primarily through the U.S. Postal Service, 1st class stamps cost 3 cents, and if one wished to access a searchable file of registered marks, they came to the Patent Office and used the paper search files.  Other than purchases made through mail-order catalogs, most consumer purchases were made at "brick and mortar" stores in the purchasers' local neighborhood or community, most commonly for products made in the United States.  Today applications for registration of trademarks may be filed electronically, registrations and pending applications in the USPTO may be searched anywhere in the world by accessing the USPTO Web site, and the marketplace for increasing numbers of U.S. companies and source of goods for consumers is the world.  On February 4, 2003, the USPTO issued registration number 2,685,000, and, often the Internet is the "store" that the consumer accesses from their home using the domain name of the seller before they see the registered trademark for the product or service they are purchasing on-line. 

The Lanham Act of 1946 was intended to remedy the deficiencies in the 1905 Trademark Act on the basis that the 1905 Act was "inadequate to cope with the realities of the twentieth century commerce and brand names."  McCarthy on Trademarks, Section 5:3 (1996 ed.)  Now, 57 years after the passage of the Lanham Act, at the start of the 21st century, is it time to ask if the examination system being used at the USPTO, that emerged from the Lanham Act of 1946, needs to be revisited to better "cope with the realities" of the twenty-first century where business is often done using a trademark and a domain name, and the customer need not leave their home to purchase goods or services?

In response to that question, the following options were considered:

Options:


1.     Retain the current system for the examination of applications for the registration of trademarks without change - a status quo option.  GS-905 attorney advisors would continue to perform all examination activities, as is done today, accommodating any changes that would be required as the Trademark Operation introduces technology into its operations.  This contemplates that in fiscal year 2004, when the Trademark Information System (TIS) is fully implemented and most pre-examination and post-examination activities are moved into the law offices, examining attorneys would assume some functions that are currently performed by support staff.  The implementation of e-Government technology in fiscal year 2004 has a high potential for improving quality of products and pendency but, a status quo solution for performing examination, even with the addition of TIS, is unlikely to address some issues related to examination quality that generate complaints from applicants.

2.     Retain the current system for the examination of applications for the registration of trademarks but use a mix of attorney and paralegal/non-attorney examiners.  Potentially non-attorney examiners could perform all "procedural examination" work currently being completed by attorneys.  Attorneys would focus on substantive issues related to relative and absolute grounds of refusal in applications and handle all final refusals of registration. 

The availability of electronic file wrappers and electronic file management systems in fiscal year 2004 will substantially, or entirely, eliminate problems associated with moving and providing access to paper files to more than one employee during the examination process.  For example, multiple employees can electronically access the same file at the same time and the prosecution history for every application could be set up with edits to ensure that both the substantive and procedural examinations have been completed.  If the Trademark Operation were able to incorporate non-attorney examiners at a 3-1 ratio (3 non-attorneys to 1 attorney), assuming a GS-11 working grade, it would result in saving approximately $6 million in compensation costs during the first full year of the change at fiscal year 2003 staffing levels.  Any changes in the composition of the examining workforce would be implemented over a period of time; attorneys would be replaced with non-attorney examiners as attorneys leave the office and the vacant positions are filled until a ratio of attorneys to paralegals is achieved that is consistent with the content of the examination work in the Office.

3.   Contract examination activities.  This assumes that examination may be defined as not being an inherently governmental function on the basis that all decisions by an examiner may be taken on an ex parte appeal to the Trademark Trial and Appeal Board (TTAB) and that it is only the TTAB who may render final determinations regarding registration of any trademark.  This option was rejected because:  (a) there could be substantial issues regarding the drafting and administration of a contract that would have the intended positive impact on pendency, quality, and cost of operations; and (b) if the option were implemented in a short time frame, it could result in substantial disruptions regarding the transition to examination by contract personnel and in dealing with employment issues regarding attorneys who would no longer be needed in the workforce.  These disruptions could have a substantial negative impact on the administration of the U.S. trademark system for a substantial period of time until the contractor was fully operational.

4.   Adopt a system of examination that places increased responsibility on the applicant to assist in the processing and examination of the application.  Applicants would be required to use electronic communications and to provide information that would assist in the examination of the application.  In return, the Trademark Operation would guarantee expedited examination and prompt registration of marks eligible for registration, "second pair of eyes" review of all relative and absolute refusals proposed by an examiner with a focus on elimination of unnecessary refusals and high quality refusals; and electronic communication with the applicant throughout the process.  Requirements for applications filed under this option.

a.      Electronic filing and communications by the applicant;

b.     Sixty (60)-day response period to all communications received from the Office regarding the application;

c.      Complete applications (i.e., all fees must be paid for all classes when the application is filed; all information required for a "complete" application must be provided; specimens [if required] must be attached; the application must be signed, etc.); and

d.     U.S. Identification Manual descriptions would be required for all goods and services listed in the application.

5.     The Trademark Operation would complete a full examination based on the search provided by a Certified Search Service (CSS) and other evidence found during the examination or available in Office records, and would make refusals of registration on any relative (likelihood of confusion) or absolute grounds in the Lanham Act if supported by the record before the examiner.  The USPTO would assess the likelihood of confusion based on the search provided by the CSS and a likelihood of confusion search provided to the examining attorney by the Trademark Information System (TIS) pre-examination search function.  The examiner would conduct a full review and research for supplemental materials, including materials provided by the pre-examination search function in TIS, regarding absolute grounds of refusal set forth in the Lanham Act.  A full procedural examination would be completed to ensure that all of the elements required in an application were present and that the applicant had complied with all filing requirements.  All applications filed under this option would receive priority examination.  If the application was complete and there were no refusals on relative absolute grounds, the trademark would be published for opposition on an expedited basis.  This process would be implemented in the Trademark Operation concurrently with the implementation of the TIS on

November 2, 2003.

6.   Adopt a deposit system for registration of trademarks.  The Office would mandate that all applications deposited for registration:  (1) be filed electronically, and (2) use an identification of goods or services listed in the U.S. Identification Manual.  The Office would conduct a procedural examination to ensure that the application contained all of the elements required for a complete application and a limited examination on absolute grounds required by treaty obligations or public policy grounds set forth in sections 1052 (a), (b), (c) and (e)(2) of the Act.  If the application was complete and no refusal was made regarding the limited absolute grounds, the application would be forwarded for publication for opposition.

USPTO Recommended Course of Action:


After consideration of the proposed options and the current condition of the Trademark processes in the USPTO, it was not believed that major revisions to the Lanham Act or the examination process were required or desirable.  However, the USPTO is proposing to adopt a market-based strategy relative to procedures for filing and examination of applications for the registration of trademarks with a focus on using technology to enhance and improve the process.  Applicants will be allowed to choose between three filing options that will affect fees, method of filing, and speed of process.  Each option will have a different fee based on the level of resources required to process and examine the application and will allow trademark owners to select the filing and examination option that best suited their needs and budget.  Listed in order of amount of filing fees (lowest to highest), the options would be:

1.     File a "complete" application electronically and the Office will guarantee priority processing.  The applicant would be expected to comply with all of the filing and examination requirements established by the USPTO to take advantage of this expedited service.  The Trademark Operation would examine the application for all substantive and non-substantive grounds set forth in the Lanham Act using a mix of attorneys and non-attorney examiners.  Finally, applications with substantive refusals under this option will be subject to a "second-set-of-eyes" review to ensure that the refusal is appropriate and of high quality;

2.     File the application electronically under current Rules of Practice for receiving a filing date.  The Trademark Operation would examine the application for all substantive and non-substantive grounds set forth in the Lanham Act and the Rules of Practice using a mix of attorneys and non-attorney examiners; and

3.     File the application on paper under current Rules of Practice for receiving a filing date.  The Trademark Operation would examine the application for all substantive and non-substantive grounds set forth in the Lanham Act and the Rules of Practice using a mix of attorneys and non-attorney examiners.

These options would have positive impact on quality and pendency and result in a higher rate of satisfaction with the administration of the Lanham Act by the USPTO because trademark owners could select the filing option that best suited their business or legal needs.  Under each option, there would be an improvement in quality of examination and process because attorney examiners would focus on examining the relative and absolute grounds of refusal set forth in the Lanham Act.  In addition, the Office will implement quality improvement measures such as in-process reviews, "second-set-of-eyes" review for some files, and a certification program for employees to ensure that their knowledge of the law and examining skills are current.  In all applications in which a substantive refusal is made, an attorney examiner will handle the entire examination to ensure that the applicant only had to work with one examiner during the prosecution of the application.  In applications in which there were no substantive refusals, which comprise up to 80 percent of the trademark applications filed in the USPTO, a non-attorney examiner would handle the application and work with the applicant regarding any needed amendments. 

The focus on examination of legal issues in applications reviewed by attorneys should result in greater job satisfaction and improved quality of examination by Agency attorneys because of increased use of their legal skills and the reduced requirement to handle non-substantive examination issues.  Similarly, the use of non-attorney examiners for non-substantive examination should reduce compensation costs and improve quality because these examination jobs in Trademarks would be more interesting and provide better opportunities for advancement to a higher grade. 

Exclusive use of electronic processes to communicate and manage the application process in recommended options 1 and 2 are designed to provide improvements in quality of product, efficiency and cost of operations. 

The cost savings that will result from the implementation of e-Government methods for supporting the filing, examination and registration processes, and the reduction in compensation costs associated with greater use of non-attorney examiners in specified examination activities, should result in the overall cost of Trademark examining operations being reduced.  When achieved, these savings will be passed on to applicants in terms of lower fees.  Further, it is expected that e-Government/e-commerce initiatives will reduce the need for both contract and Government employees who primarily support paper-based operations and lower the incidence of lost files and papers, resulting in substantial cost savings over time.

Recommended options 1 and 2 above would have the lowest fees.  The highest fee would be associated with paper filings because of the higher costs associated with processing a paper application vs. one filed electronically.  Currently, the costs for handling paper applications are approximately $50 higher than the costs associated with filing an application electronically.  Under the proposed fee legislation schedule, the fee for an electronic filing under recommended option 1 would be $275, recommended option 2 would be $325 and the fee for filing a paper application would be $375. 

After the implementation of e-Government in fiscal year 2004, the goal for average pendency to first action under recommended options 2 and 3 will be two months, and average pendency to registration or issuance of a Notice of Allowance (NOA) will be 12 months.  Under recommended option 1, the goal for average pendency to first action would be one month or less with average pendency to registration or issuance of a NOA of ten months.

Proof of Concept:


The USPTO will design a pilot to test the viability of the concept to restructure the composition of the examination work force using a mix of attorney and paralegal/non-attorney examiners.

Input from the user community will be considered in the design of the pilot program.  The results of the pilot will be evaluated and shared with the user community prior to making a final decision regarding a change in the composition of the examination workforce.

Timing: 


·       Identify filing requirements for "expedited examination" in 2003

·       Establish a process to receive requests for amending the U.S. Identification Manual

·       Revise the U.S. Identification Manual and the TMEP in 2003

·       Plan the redesign of jobs and restructure the Trademark Operation in 2003

·       Implement expedited examination on November 2, 2003, in conjunction with

e-Government initiatives that support accepting and processing filings under the Madrid Protocol

·       Seek input from the user community on the design and evaluation of a program to test the feasibility of hiring non-attorney examiners in 2003

·       Propose/conduct a pilot program to test the redesign of the examining corps using a mix of attorneys and non-attorney examiners

·       Share the results of the pilot program with the user community

·       Determine if a change in composition of the examining corps is warranted in 2004

Benefits:


·       Higher level of certainty regarding Office practices

·       Variable filing fees for examination and registration of marks depending on option chosen by applicant

·       Expedited registrations resulting from use of e-Government

·       Option selected would set expectations for quality and the time to registration

·       Faster access to Federal courts to protect trademark rights

·       Attorney examiners would primarily focus on substantive, legal work providing greater job satisfaction

·       Paralegal examiners would perform procedural examination regarding elements of application which would provide more satisfying jobs for qualified members of the current Trademark support staff
Implementation Schedule
Work Breakdown StructureTask NameStartFinishProject Lead
23APendency 1/Legislative-Rules 1i: T-01A - Transforming Work - The E-Government Work Place - Implement the Madrid Protocol10/02/0211/03/03L. Beresford
23A.1Draft CFR changes to include filing under Madrid Protocol (T-01A)01/30/0303/03/03 
23A.2Complete design documents for integrating Madrid requirements with TIS (T-01A)11/04/0203/31/03 
23A3Publish proposed rules in F.R. (T-01A)04/02/0305/28/03 
23A.4TIS Programming complete (T-01A)04/01/0307/31/03 
23A.5Publish final rules in F.R. (T-01A)09/30/0310/01/03 
23A.6Update/Revise the TMEP (T-01A)02/04/0309/30/03 
23A.7Create TEAS forms for filing under the Protocol (T-01A)02/03/0307/31/03 
23A.8Identify the workflow process (T-01A)10/02/0204/01/03 
23A.9Determine staffing requirements; establish position descriptions (T-01A)04/01/0307/01/03 
23A.10Announce and recruit positions (T-01A)07/02/0308/04/03 
23A.11Update the website for information on filing requirements, on-line help (T-01A)08/01/0311/03/03 
23A.12Create a Madrid Processing Unit (T-01A)09/01/0309/01/03 
23A.13Establish operating procedures; communicate how the process will work internally (T-01A)09/01/0311/03/03 
23A.14Implement the Madrid Protocol in conjunction with an TM E-government workplace (T-01A)11/04/0211/03/03 
23BT-01B - Transforming Work - The E-Government Work Place - Implement FasTrak Examination10/02/0209/30/05 
23B.1Propose a process for amending the U.S. Identification Manual (T-01B)02/03/0304/10/03 
23B.2Accept requests for changes; revise the ID Manual (T-01B)04/10/0309/30/05 
23B.3Draft CFR changes for "expedited exam" filing requirements (T-01B)01/30/0304/01/03 
23B.4Consult with the user community prior to establishing requirements (T-01B)01/30/0305/28/03 
23B.5Publish proposed rules in F.R. (T-01B)04/02/0305/28/03 
23B.6Document FasTrak workflow (T-01B)10/02/0204/01/03 
23B.7Prototype scanning on demand - capture file contents; create electronic file wrapper (T-01B)04/01/0306/02/03 
23B.8Publish final rules (T-01B)06/05/0307/31/03 
23B.9Revise TEAS forms (T-01B)02/03/0307/31/03 
23B.10TICRS Scanning on demand for all pending paper files (T-01B)06/02/0309/30/05 
23B.12Passage of fee legislation - authority to reduce filing fees (T-01B)02/03/0310/01/03 
23B.13Establish operating procedures; communicate how the process will work internally (T-01B)09/01/0311/03/03 
23B.14Update the web-site for information on filing requirements, on-line help (T-01B)07/31/0311/03/03 
23B.15Provide notice on fees; revise fee schedule (T-01B)10/02/0311/03/03 
23B.16Implement FasTrak examination in conjunction with an TM E-government workplace (T-01B) 11/04/0211/03/03 
23CT-01C- Transforming Work - Redesign the TM process; evaluate staffing skills and requirements in an E-Government Work Place10/02/0204/01/04 
23C.1Map a process - Identify changes in the workflow process (T-01C)10/02/0210/01/03 
23C.2Publish notice - Policy regarding electronically filed documents (T-01C)03/03/0304/01/03 
23C.3Identify the knowledge, skills and abilities necessary to perform the work (T-01C)10/02/0205/01/03 
23C.4Plan the redesign of jobs; transition to an e-government work place (T-01C)10/02/0205/01/03 
23C.5Determine staffing requirements based on workflow; skills, production standards (T-01C)10/02/0205/01/03 
23C.6Examiners begin using the electronic file for the first action examination - FAST (T-01C)04/01/0307/02/03 
23C.8Review the structure of the Trademark Operation (T-01C)09/01/0310/01/03 
23C.9Seek input from the TPAC and the user community on the use of non-attorney examiners for a pilot program (T-01C)10/01/0304/01/04 
23C.10Plan a pilot program to test the use of non-attorney examiners (T-01C)10/01/0302/02/04 
23C.11Conduct a pilot program to test the use of non-attorney examiners (T-01C)12/01/0303/01/04 
23C.12Evaluate and share results of the pilot program with the user community (T-01C)03/01/0404/01/04 
23C.13Determine if a change is needed (T-01C)04/01/0404/01/04 
KEY: e Biz=online business system fees=fees forms=formshelp=help laws and regs=laws/regulations definition=definition (glossary)

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