Status of Office of Public Records Services

   The Office of Public Records (OPR) processes and fills orders
for both certified and uncertified copies of Patent and Trademark
Office documents and records assignments and other documents related to
title. This is an update of actual processing times during the month of
March 2001:

Document Services                       Goal            Actual
Certified Documents Patent

Applications-As-Filed, Expedited        7 days           7 days
Patent Applications-As-Filed,          17 days          16 days
Patent Related File Wrappers           25 days          62 days*
Patent Copies                          10 days           8 days
Patent Assignments                     10 days          10 days
Trademark Applications-As-Filed,        7 days           6 days
Trademark Applications-As-Filed,       17 days          13 days
Trademark Related File Wrappers        25 days          29 days*
Trademark Assignments                  10 days          10 days
Trademark Registrations,                5 days           6 days
Trademark Registrations, Regular       14 days          11 days

Uncertified Documents

Expedited Patent Copies                 1 day            1 day
Regular Patent Copies                   5 days           6 days
Plant Patents                           5 days          19 days
Patent Assignments                     10 days           6 days
Patent Related File Wrappers           25 days          33 days*
Expedited Trademark Copies              1 day            2 days
Regular Trademark Copies                5 days           9 days
Trademark Assignments                  10 days          11 days
Trademark Related File Wrappers        25 days          23 days*

*Includes turnaround times for files on Official Search and File

During the month of March 2001, a total of 13,280 public orders
(22,845 copies) were filled and closed, or 517 orders less (15,711
copies less) than the FY-01 planning number of 13,797 orders (38,556
copies) to be closed for this month.

The office's Order Entry Management System (OEMS) was updated on
March 11, 2001, to accept orders for new products associated with the
publication of patent applications. The new software still has a number
of technical problems that are being analyzed and resolved. As a
result, there have been, and will continue to be, delays in processing
and filling those orders submitted after Thursday, March 7, 2001. All
orders submitted before Tuesday, April 3, 2001, were entered in OEMS as
of Thursday, April 5, 2001. Please do not submit "follow-up"
or duplicate copies of orders. Customers should use the above
actual processing time for each product as a guide as to
when they can expect their orders to be completed. In cases where an
urgent deadline is approaching, contact OPR Customer
Service at (703) 308-9726 or 1(800) 972-6382 for assistance with a
particular order.

Customers are encouraged to fax orders for copies directly to the
Document Services Division at (703) 308-9759 and to pay by PTO Deposit
Account, MasterCard, Visa, American Express or Discover. Copy orders
also may be placed through the Internet by accessing the PTO home page
at and selecting the "Order Copies"
option. Information on the status of pending orders may be obtained by
calling (703) 308-9726 or 1 (800) 972-6382 (outside the Washington, DC
Metro area), or via E-mail:


The Assignment Division is currently mailing recordation notices
for documents received in the Office of Public Records on January 19,
2001. The cycle time to process, record, and mail notices is 68
calendar days.

April 5, 2001                                        PATRICK ROWE, Director
                                                   Office of Public Records