Status of Document Delivery Services The Office of Public Records (OPR) processes and fills orders for both certified and uncertified copies of Patent and Trademark Office documents and records assignments and other documents related to title. This is an update of actual processing time for orders filled during the month of November 1999: Certified Documents Goal Actual Processing Time Patent Application-As-Filed, 7 days 4 days Expedited Patent Application-As-Filed, 17 days 11 days Regular Patent Related File Wrapper 25 days 48 days* Patent Copy 10 days 7 days Patent Assignments 10 days 7 days Trademark Application-As- 7 days 4 days Filed, Expedited Trademark Application-As- 17 days 9 days Filed, Regular Trademark Related File 25 days 26 days* Wrapper Trademark Assignments 10 days 9 days Trademark Registration, 5 days 4 days Expedited Trademark Registration, 14 days 7 days Regular Uncertified Documents Goal Actual Processing Time Special Patent Copies 24 hours 11 hours Regular Patent Copies 3 days 2 days Plant Patents 3 days 2 days Patent Assignments 10 days 6 days Patent Related File Wrapper 25 days 18 days* Express Trademark Copies 3 hours 1 hours Special Trademark Copies 24 hours 6 hours Regular Trademark Copies 3 days 2 days Trademark Assignments 10 days 3 days Trademark Related File 25 days 17 days* Wrapper * Includes turnaround times for files on official search and file reconstruction. During the month of November 1999, a total of 19,631 public orders (30,722 copies) were filled and closed, or 8,318 orders more (8,069 copies less) than the FY-00 planning number of 11,313 orders (38,791 copies) to be closed for this month. The average turnaround times for products remain in expected ranges. Due to varying availability of media, customers will not be advised when orders are not delivered within the published goal periods. However, customers will be advised if any unexpected delay in their order has been identified. Customers should use the above actual days to mail for each product as a guide as to when they can expect their orders. In determining expected delivery times, the day an order is received in the Office is calculated as "day zero." The next business day is "day one." Customers are encouraged to fax orders for copies directly to Dissemination Support Division at (703) 308-9759 and to pay by PTO Deposit Account, MasterCard, Visa, American Express or Discover. Copy orders may also be placed through the Internet by accessing the PTO home page at www.uspto.gov and selecting the "Order Copies" option. Information on the status of pending orders may be obtained by calling (703) 308-9726 or 1 (800) 972-6382 (outside the Washington, DC Metro area), or via E-mail: dsd@uspto.gov. Assignment Division The Assignment division is currently mailing recordation notices for documents received in the Office of Public Records on Sep. 21, 1999. The cycle time to process, record, and mail notices is 64 calendar days. December 6, 1999 WESLEY H. GEWEHR Administrator for Information Dissemination