Office of Quality Management

Administrator - Mary C. Lee

Deputy Administrator - Cathy Kern

Program Support Specialist – Deborah Morton 703-305-9100

Message from the Administrator of the Office of Quality
Management and Training

Quality Management Plan
OQM Strategic Framework
OQM Organizational Chart

Quality Toolbox:

Vision - Guide USPTO towards performance excellence.

Mission - Help business units communicate progress towards performance excellence.

Goal - Identify opportunities for improvement that lead to performance excellence.

OQM Initiatives

Center for Quality Services

Office of Patent Quality Review

Office of Trademark Quality Review

Performance Excellence
Core Values

Customer-Driven Quality
Leadership
Continuous Improvement and Learning
Valuing Employees
Fast Response
Design Quality and Prevention
Long-Range View of the Future
Management by Fact
Partnership Development
Public responsibility and Citizenship
Results Focus

Products & Services

Annual Self Assessment
Quality Council Leadership
Performance Measurement Integration
Benchmarking and Best Practice Sharing
Fostering Performance Excellence
Implementation Assistance for Opportunities for Improvement
Quality Award Liaison
Facilitating Knowledge Management


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