Office of Quality Management


We've drawn the line on Quality!

OQM Homepage Quality News USPTO Internet USPTO Quality Homepage Calendar of Events

Administrator - Mary C. Lee

Deputy Administrator - Cathy Kern

Program Support Specialist – Deborah Morton   703-305-9100

We've drawn the line on Quality!

 

Message from the Administrator of the Office of Quality
 Management and Training



Quality Management Plan
OQM Strategic Framework
OQM Organizational Chart

   Quality Toolbox:

 
Vision - Guide USPTO towards performance excellence. Mission - Help business units communicate progress towards performance excellence. Goal - Identify opportunities for improvement that lead to performance excellence.
 

OQM Initiatives

Center for Quality Services

Office of Patent Quality Review

Office of Trademark Quality Review

 

Performance Excellence
Core Values

Customer-Driven Quality
Leadership
Continuous Improvement and Learning
Valuing Employees
Fast Response
Design Quality and Prevention
Long-Range View of the Future
Management by Fact
Partnership Development
Public responsibility and Citizenship
Results Focus

 

Products & Services

Annual Self Assessment
Quality Council Leadership
Performance Measurement Integration
Benchmarking and Best Practice Sharing
Fostering Performance Excellence
Implementation Assistance for Opportunities for Improvement
Quality Award Liaison
Facilitating Knowledge Management

 

 

 

OQM Homepage Quality News USPTO Internet USPTO Quality Homepage Calendar of Events