The performance requirements of this section are intended for overall product evaluation and for technologies or components for which there is no specific requirement under the technical standards 1194.21-1194.26 in Subpart B. These requirements are designed to ensure that the individual accessibility components work together to create an accessible product. The requirements cover operation - including input and control functions, operation of mechanisms, and access to visual and audible information.
1194.31(a) "At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for assistive technology used by people who are blind or visually impaired shall be provided."
1194.31(b) "At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for assistive technology used by people who are visually impaired shall be provided."
1194.31(c) "At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for assistive technology used by people who are deaf or hard of hearing shall be provided."
1194.31(d) "Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided."
1194.31(e) "At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for assistive technology used by people with disabilities shall be provided."
1194.31(f) "At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided."
The standards address access to all information, documentation, and support provided to end users of EIT. This includes user guides, installation guides for end-user installable devices, and customer support and technical support communications. Such information must be available in alternate formats upon request at no additional charge. Alternate formats or methods of communication can include Braille, large print, electronic text, TTY access, and captions and audio descriptions for video materials. However, the easiest solution for documentation is to have the vendor provide the information in an electronic format (e.g., CD). Documentation that is available on the vendor's website may be valuable, but it is not sufficient.
1194.41(b) "End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge."
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