HOW TO   

Solicitation DOC52PAPT0501011
USPTO Contact Center (UCC) Services Award Ribbon

IMPORTANT NOTICES:

The USPTO is pleased to announce that contract number DOC50PAPT0501011 resulting from RFP number DOC52PAPT0501011 was awarded on August 30, 2005 to Preferred Systems Solutions, 3040 Williams Drive, Suite 505, Fairfax, VA 22031.
PREVIOUS INFORMATION:

The United States Patent and Trademark Office (USPTO) seeks to award a Firm Fixed Price, Performance Based Services Contract to provide the necessary personnel, equipment, supplies, and services to support the operation of the United States Patent and Trademark Office (USPTO) Contact Center (UCC). The UCC is the front-line customer service center for the USPTO and responds to public inquiries seeking information on a variety of USPTO programs and services. The contractor-provided Customer Service Representatives (CSRs) and Customer Service Supervisors shall be located onsite in Government-furnished facilities at the USPTO headquarters, in Alexandria, VA. The period of performance for this requirement is anticipated to be for a base period of one year and four additional one-year option periods. In addition, the successful Offeror has an opportunity to earn up to three additional award-term years depending on contract performance.

This requirement is anticipated to be a 100% 8(a), competitive procurement.

Proposals are due no later than 2:00 p.m. EST, Friday, June 3, 2005.
SOLICITATION DOCUMENTS:

Attachments :

Questions and Answers :

It is the responsibility of each prospective offeror to check the project web-site (http://www.uspto.gov/web/offices/ac/comp/proc/contactctr/uccshom.htm) on a daily basis for solicitation amendments, questions and answers, and other pertinent information concerning the procurement. An offeror's failure to check the web-site on a daily basis will not be a justifiable excuse for requesting an extension in the proposal due date.

The USPTO is committed to providing content accessibility to disabled individuals. If you are experiencing accessibility problems with any file or web page associated with this procurement, please contact Chris Hannah at 571-272-6555 for accessibility assistance.

NOTE: PDFs are Adobe Acrobat® files. If you have the PDF viewer installed for your browser, it will launch automatically and open the document in your browser window. To save a PDF file for off-line viewing, "right-click" on the link and select the "save target" or "save link" option. Be sure to note the location on your PC where you save the file so that you can retrieve it later.

If you do not have the current version of the Adobe Acrobat (PDF) viewer, please download the free PDF viewer and follow the installation instructions provided by the vendor.

NOTE:This page provides links to manufacturers that offer free viewers for office applications (word processing, spreadsheet and presentation) file formats. Please link to Office Software Application Viewers for assistance.

Important Notice Arrow Awarded August 30, 2005
Important Notices

Solicitation Documents:
• Amendment 1
• Request for Proposal
• SF-33
• Attachments
• Questions and Answers

Contact
Get PDF File Download Instructions, free PDF Viewer, and Office Plug-in
KEY: e Biz=online business system fees=fees forms=formshelp=help laws and regs=laws/regulations definition=definition (glossary)

Is there a question about what the USPTO can or cannot do that you cannot find an answer for? Send questions about USPTO programs and services to the USPTO Contact Center (UCC). You can suggest USPTO webpages or material you would like featured on this section by E-mail to the webmaster@uspto.gov. While we cannot promise to accommodate all requests, your suggestions will be considered and may lead to other improvements on the website.
|.HOME | SITE INDEX| SEARCH | eBUSINESS | HELP | PRIVACY POLICY