Problem Resolved with Delivery of USPTO Communications to Courtesy Email Addresses
Since the deployment of TEAS 4.9 on November 19, 2011, applicants have had the ability to list multiple email addresses to receive electronic communications from the Trademark Operation. One email address is considered the primary email and any other email addresses designated by an applicant are deemed "courtesy emails." Since the deployment, the front-end of TEAS has been properly capturing all entered emails and the USPTO databases have been properly storing this information. It was previously reported that the Trademark Operation had become aware of a problem with actual delivery of some of the "courtesy emails." That issue, which related solely to “courtesy email addresses” and not primary emails, has now been resolved for all electronic notices.
Note in that regard that the deployed solution for the notice of an issued Office action has resulted in a slight difference between the primary email and any courtesy emails generated, namely, the absence in the courtesy emails of a "deep link" to access the Trademark Status and Document Retrieval (TSDR) system directly. Instead, the email will simply indicate to go to http://tsdr.uspto.gov/ and enter the application serial number to access the action within TSDR.
While it had been indicated that for Madrid-related notices that a solution will be deployed at a later point, it has been determined that the Madrid Processing Unit has no need for secondary emails, since the courtesy emails collected are associated with a domestic application and not an international filing.