Problem with Delivery of USPTO Communications to Courtesy Email Addresses
Since the deployment of TEAS 4.9 on November 19, 2011, applicants have had the ability to list multiple email addresses for receipt of electronic communications from the Trademark Operation. One email address is considered the primary email and any other email addresses designated by an applicant are deemed "courtesy emails." Since the deployment, the front-end of TEAS has been properly capturing all entered emails and the USPTO databases have been properly storing this information. However, the Trademark Operation recently became aware of a problem with actual delivery of the "courtesy emails." This issue relates solely to “courtesy email addresses.” Primary emails are not impacted.
The problem has now been fixed for all electronic notices, except (1) the notice of an issued Office action; and (2) Madrid-related notices. The Trademark Operation will, as soon as possible, deploy a solution for the notice of an issued Office action. The only noticeable difference between the primary email and any courtesy emails generated through the solution will be the absence of a "deep link" to access the Trademark Status and Document Retrieval (TSDR) system directly. Instead, the email will simply indicate to go to http://tsdr.uspto.gov/ and enter the application serial number to access the action within TSDR.
For Madrid-related notices, a solution will be deployed at a later point. We apologize for any inconvenience.