Public User's Meeting
Public Records Division/Public Information Services Division
Public User’s Meeting
January 17, 2007 2:00 p.m.
Jefferson Building Conference Center
The Public User's Meeting was held at 2:00 p.m. in the 1st floor conference room 1D70/1D80 of the Jefferson Building at 500 Dulany Street on the USPTO campus in Alexandria, Virginia. Martha Sneed, Manager of PISD, chaired the meeting. There were 7 members of the public in attendance.
Meetings for 2007 will be held in the Jefferson conference room with the exception of the months of March and May. Those meetings will be held in the Randolph Building conference room.
Amanda Putnam is working with the USPTO Security Office concerning public access to the Public User's Meetings. Members of the public are still being held up at Security stations when coming to attend meetings.
Removal of 1st Floor Public Search Facility (PSF) Lockers
American Locker is removing the lockers in the first floor area of the PSF. The company does not consider the lockers cost effective and is discontinuing the service. The space may be considered as an area for cell phone users.
Public Search Facility Update
Lisle Hannah, of the USPTO Space reconstruction team, gave an update on the construction still underway in the PSF. It is nearing completion, scheduled for late February 2007. The emergency stairwell is due to be completed by the end of the week. Most of the noisy construction activity was finished yesterday. On February 6 the temporary wall is coming down, carpet will be patched and the paint touched up where needed. Workstations will be restored in areas where they had to be removed because of construction. The second floor space by the elevator will be closed off with glass doors. The first training class to be held in the new IP Global Academy on the second floor is scheduled for February 26.
Enhancements for UPWS are to be deployed over the weekend. Several new features include Notepad in the text transfer function, an improved workstation recovery process in the event of a power outage or other interruption (user will not have to go to the front desk to request to have their user id unlocked; the user will be able to reboot from the workstation) and saved workspace on X-Search. A detailed manual is being prepared for the UPWS screen enhancements.
The UPWS problem in the PSF this morning has been resolved.
Q: When using text transfer the process is held up for approximately 15 minutes – only processing out going mail every 15 minutes. Can the process be sped up or made continuous? A: Will check on this. Was not aware of delay.
Q: In EAST, a classification search using keyword to sort displays in an incorrect sequence. A: The user was asked to print an example of the problem and give to the PSF Manager for follow up.
Q: Can a fax machine be placed in the PSF so that requests for guidance on classification for disclosures can be faxed to examiners ? A: Request for examiner access has been forwarded to Patents. Awaiting response.
Q: Why is it still necessary for the public to maintain two separate ids? A: That question will be directed to Security for response.
Q: Is the FIU moving to Carlyle in near future? A: There is no known plan to move the FIU at this time.
Q: Is the building on an energy management system? It seems cold at 6 p.m. A: Yes, and Diane Lewis will check on the cycles of temperature adjustment. Official HVAC cycle information comes via John Hassett's office.
Q: Will there be a suggestion box, other than the email box, placed in the PSF? A: Putting a suggestion box in the PSF is currently under discussion.
Q: How will CIO address the issue of IT equipment obsolescence? The useful life is currently 3 years. During the move only equipment that was less than 1 year old was moved. A: Will check .
Public Records Division Updates
PCT's are falling behind. The new PCT director will be meeting with Amanda Putnam about this. Current practice is that document orders are placed in the DSD e-mail box, and data entry for PCT orders is done by PCT. From time to time the workflow between the two branches becomes uneven, causing backlogs. We are monitoring this to keep the work in the pipeline moving more smoothly.
Q: Are fees for ordering certified copies going up? A: No changes are anticipated for the new fiscal year. Fee increases require a Federal Register Notice.
Customer noted that some certified copies that had been ordered came back blurred and/or smeared. Amanda Putnam will look into the problem and try to determine what happened.
The meeting was adjourned at approximately 3:00pm.
Next meeting is February 21, 2007 at 2:00pm in Jefferson conference room 1D70/1D80.