What does the "Authenticate User Error" message mean?

This error message usually indicates that your network settings are interfering with the system's login functionality. First, make sure that the correct version of JAVA is installed. Also, be sure that SSL and TLS security options are checked in this same spot. It may also be a connection issue caused by a proxy or firewall. Network configuration information can be found on our website. Proxy settings will need to be applied to both the browser and JAVA control panel.

USPTO FAQ - Questions and Answers (15AUG2007)