Who do I contact for questions about IFW images viewed in PAIR?

Contact the Patent Electronic Business Center ( EBC ) for assistance with IFW images in PAIR (please see: http://www.uspto.gov/ebc/ebcifw.htm). The Patent EBC is a complete customer service center that supports all Patent e-business products and service applications, and can be reached at 571-272-4100 or toll free at 866-217-9197 between the hours of 6 a.m. and midnight Monday through Friday EST, or by e-mail at: ebc@uspto.gov.

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USPTO FAQ - Questions and Answers (12DEC2006)