GENERAL
  What is PAIR
What type of applications can I view in PAIR?
What information can I view in Private PAIR?
Is the information I am viewing in PAIR current?
Does PAIR limit Image File Wrapper (IFW) downloads?
Is a tutorial available to learn how to use Public PAIR?
How do I - obtain Technical Support for PAIR?
Who do I contact for questions about IFW images viewed in PAIR?
What is a Certified Copy when ordered from Public PAIR?
What is a "Kind Code"?
What is a "Patent Term Adjustment?
What is a "Patent Term Extension?
What is the "Publication Review" option?
What is XML download?
Are Attorney Docket Number updates processed automatically?
Why arenít my Attorney Docket Number updates showing when I perform a search by Customer Number?
How can I order a Certified copy of an Application as Filed through Private PAIR?
How can I order a Certified copy of the Image File Wrapper through Private PAIR?
What are my payment options when ordering a Certified copy of an Application as Filed or of the Image File Wrapper through Private PAIR?
How do I - request Data Change for Publication?
BROWSER & DISPLAYS
  Does PAIR run with all computer platforms?
Does PAIR run with all Web Browser technologies?
troubleshooting >
Why are Alt-tab (mouse-over) messages not displayed using Netscape 6.2 and 7.0 browsers?
When I click on some links like "Location" on the right side of the Application Data page in Public PAIR, why does nothing happen?
Why did my Public PAIR session time-out (end)?
What do the arrows on the Patent Term History screen indicate?
SECURITY
  How does the PAIR system provide data security?
How is data protected from disclosure over the Internet?
How does PAIR verify that the person requesting the information is entitled to the information?
How will a third party get information regarding an application that was identified in a published document?
REGISTRATION
  How do I register for PAIR?
Can I still sign up for the PAIR 7.0 Outgoing Correspondence Pilot?
How do I apply for a customer number?
I have my customer number, now what do I do?
How do I - view Customer Number details?
How do I associate my applications with my customer number?
How do I view or change the correspondence address and list of individuals associated with my customer number?
Are changes made to the Customer Number data processed automatically?
How do changes to my Customer Number data affect my PCT applications?
What is a PKI Certificate?
How do I get my PKI Certificate?
Who issues User (Entrust/Direct) Certificates and how are they used?
Does each attorney need to apply for his or her own PKI Certificate?
Can a paralegal get a PKI Certificate?
Can I take my PKI Certificate with me to another firm?
Is there an expiration date on my PKI Certificate codes?
How long does it take to get the PKI Certificate?
Do I have to have my Certificate Action Form notarized?
How do I create my PKI digital certificate?
How do I copy my PKI digital certificate to another PC?
troubleshooting >
I can't download the USPTO Direct software from the website, what is wrong?
I have my customer number and I have created my profile, why can't I see any applications in PAIR?
Why am I getting a message that says my "Customer Number is Invalid" when I search for an application in PAIR?
I have created my profile, but I can only access the "Public" side of PAIR.
My computer’s hard drive, with my profile, was deleted. How do I get another profile?
I only received one of my codes, what do I do?
When I try to create my profile, I get an error message stating that my codes are expired, what do I do?
I tried to create another profile with my PKI codes but I got a message stating that they were corrupted, what do I do?
I forgot my password; can I get a new one?
DOWNLOAD/VIEW - SEARCH
  How can I search other parts of the USPTO web site ?
How do I - search by Application Number?
How do I - search by Attorney Docket Number
How do I - search by Control Number?
How do I - search by Customer Number?
How do I - search Employee Information?
How do I - search to determine if there is/was a reexamination for a patent?
What software do I need on my computer to view and download Image File Wrapper images?
How do I - review Image File Wrapper (Private PAIR)?
How do I view application document images from the Image File Wrapper?
How do I download Image File Wrapper images
How do I print application document images from the Image File Wrapper?
How do I - modify a PDF file downloaded from PAIR IFW?
How do I - view Maintenance Fees
How do I view or download Non-Patent Literature from PAIR?
How do I - view Outgoing Correspondence Notification(s)?
How do I - search by Patent Number?
How do I - search by Publication Number
How can I retrieve information about reexamination proceedings?
How do I - display / download references
What software do I need on my computer to view and download references?
Legacy Private PAIR
  Why is the USPTO shutting down Legacy Private PAIR on December 31, 2007?
How do I login without the Entrust Direct client application
What are some benefits of using the new Portal Private PAIR application?
How can I track application status with Private PAIR?

Find additional FAQs on other topics
††††††††††††††††††††††††††††††††††††††††††††††††††††††††††  PAIR FAQ -  United States Patent and Trademark Office - See HELP to learn how to reach the USPTO Contact Center for answers to additional questions.