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Notices of possible system outages
TESS Search Problem and TEASi Payment Error Message
USPTO is currently experiencing technical issues with Trademark Electronic Search System (TESS). All Trademark searches conducted after 3 a.m. on Tuesday, April 23 must be redone.
Please do not use the service at this time. Additionally, all Trademark searches using TESS conducted between 5 a.m. Saturday, April 20 and 5 a.m. Sunday, April 21 must be redone.
Please contact the USPTO Service Desk at (571)272-9000 should you encounter any problems. We apologize for any inconvenience this may cause.
We are currently experiencing technical difficulties with our payment system for customers using the Subsequent Designation form. Users of this form may receive an “Internal Failure” error message after submitting payment information. Although the financial portion of the transaction completed, a technical glitch prevented the subsequent designation form from updating with the payment information. The problem is being addressed by staff at the USPTO. We sincerely apologize for any inconvenience this may cause. If you received this error message, please e-mail Madrid Processing Unit at firstname.lastname@example.org immediately and include the following information:
Posted at 07:27AM Apr 23, 2013 in Current Status |