Notices of possible system outages
Pay.gov problem and TESS Technical Problem
Credit Card Processing is Unavailable
USPTO is currently experiencing intermittent problems with online payment processing. Please submit payment using an alternative payment method, such as:
- by attaching a fee transmittal form (e.g., PTO/SB/17) with deposit account authorization in EFS-Web;
- by faxing in a credit card authorization form PTO-2038 to the USPTO Central Fax 571-273-8300; or
- by sending in a credit card authorization form PTO-2038 through Express Mail from the United States Postal Services (USPS) in accordance with 37 CFR 1.10.
Facsimile submission of the basic national fee for national stage under 35 U.S.C. 371 is not accepted. Submissions which require successful online payment, such as ePetitions and Pre-grant publication submissions, are unavailable at this time.
If you have any questions, contact the Patent EBC by phone at 866-217-9197 or by email at email@example.com or the Trademark Assistance Center at (571) 272-9633
TESS Technical Problems
The “Image List” display feature in the Trademark Electronic Search System (TESS) is now functioning properly. However, the Free Form search screen is not currently supporting the “multiple search” function. The “multiple search” issue is being addressed by staff at the USPTO. We sincerely apologize for any inconvenience this may have caused.
Posted at 07:54PM Aug 30, 2013 in Current Status |