Notices of possible system outages
e-Office Action, ID Manual & TESS Search (Update) Problem and TEASi Payment Error Message
e-Office Action Notification Failure
USPTO is currently experiencing a problem with the e-Office Action process sending emails to external email addresses. Automatic email notifications have been delayed for e-Office Action participants on April 24 and 25. Emails are currently being sent manually.
We are working to resolve this problem and anticipate the e-Office Action program will be working again shortly. Please go to the Outgoing Correspondence tab in Private PAIR to check if you have new correspondence from the USPTO. We will keep you informed with follow-up announcements. We apologize for the inconvenience.
To access your new correspondence:
- Log into Private PAIR
- Under the Search for Customer Number section, select the View Outgoing Correspondence radio button, select “7 days” from the “for the past” drop-down list
- Leave the selection for Select Customer Number drop-down list at the default option, “All”
- A list of new Office correspondence will be available for the last 7 days, including today’s
ID Manual Search Feature Restored
TheSearch feature of the ID Manual has been restored. However, the field selection "All fields" does not search the "Notes" field. We apologize for any inconvenience this may cause. The problem is being addressed by staff at the USPTO.
Please note that there will not be any additional entries added to the ID Manual until May 2.
TESS Search Problem
The Trademark Electronic Search System (TESS) is now operational with current data and images. Furthermore, the Image List feature which allows users to view multiple images at one time is now functioning properly.
All Trademark searches using TESS, conducted between 5 a.m. Saturday, April 20 and 5 a.m. Sunday, April 21, must be redone. Additionally, all Trademark searches using TESS, conducted between 3 a.m. Tuesday, April 23 and 5 a.m. Wednesday, April 24, must be redone.
Please contact the USPTO Service Desk at (571)272-9000 should you encounter any problems. We apologize for any inconvenience this may cause.
TEASi - Subsequent Designation to International Registration Form - Payment Error Message
We are currently experiencing technical difficulties with our payment system for customers using the Subsequent Designation form. Users of this form may receive an “Internal Failure” error message after submitting payment information. Although the financial portion of the transaction completed, a technical glitch prevented the subsequent designation form from updating with the payment information. The problem is being addressed by staff at the USPTO. We sincerely apologize for any inconvenience this may cause. If you received this error message, please e-mail Madrid Processing Unit at email@example.com immediately and include the following information:
- your name
- telephone number
- date of submission
- international registration number.
Posted at 03:16PM Apr 24, 2013 in Current Status |