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USPTO Systems Status and Availability

Wednesday Jan 30, 2013

USPTO Call Center Connectivity Issue and TEAS Problems

TEAS Problems

USPTO is receiving reports from TEAS users of problems such as sessions timing out in the TEAS SOU and extension forms. Users are also proxy error messages when attempting to access other TEAS resources. USPTO is aware of the problems and is investigating a solution.

USPTO Call Center Connectivity Issue

The USPTO Service Desk, Patents Electronic Business Center, and Enterprise Call Center (ECC) are currently experiencing network connectivity problems that may result in longer than usual telephone hold times and intermittent email connectivity due to poor weather conditions and heavy winds around the USPTO Alexandria Campus. Connection is expected to stabilize once weather conditions improve.

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