Notices of possible system outages
Credit Card Processing, EFS-Web and TESS Technical Problems
Credit Card Processing is Unavailable
USPTO is currently experiencing intermittent problems with online credit card payment processing. Please submit payment using an alternative payment method, such as:
- by attaching a fee transmittal form (e.g., PTO/SB/17) with deposit account authorization in EFS-Web;
- by faxing in a credit card authorization form PTO-2038 to the USPTO Central Fax 571-273-8300;
- or by sending in a credit card authorization form PTO-2038 through Express Mail from the United States Postal Services (USPS) in accordance with 37 CFR 1.10.
Facsimile submission of the basic national fee for national stage under 35 U.S.C. 371 is not accepted. Submissions that require successful online payment, such as ePetitions and Pre-grant publication submissions, are unavailable at this time.
If you have any questions, contact the Patent EBC by phone at 866-217-9197 or by email at firstname.lastname@example.org
Customers with an established deposit account or EFT account are still able to pay the required fees via those accounts. In addition, forms that do not require a fee payment can still be filed.
If your deadline is today and the document requiring a fee payment cannot be filed electronically, you must use an alternative method of filing. Please visit the TEAS Outage page for information concerning Trademark alternative filing methods.
If you have any questions, contact the TEAS Team by email at TEAS@uspto.gov.
EFS-Web Technical Problems
EFS-Web filers may experience intermittent slowness or unscheduled outages. If you are unable to access EFS-Web, please clear the browser cache, close your browser, and try again. USPTO is aware of the issue and working to address it.
EFS-Web Contingency is available to accept new applications: http://www.uspto.gov/patents/process/file/efs/contingency.jsp
TESS Technical Problems
The Free Form search screen is not currently supporting the “multiple search” function in the Trademark Electronic Search System (TESS). The “multiple search” issue is being addressed by staff at the USPTO. We sincerely apologize for any inconvenience this may have caused.
Posted at 09:00AM Oct 07, 2013 in Current Status |