CIO Help Desk Tier 1 Services
Cancelled May 1, 2008.
SOLICITATION NO. DOC-52-PAPT-08-01013
CIO Help Desk Tier 1 Services
NOTICE: The U.S. Patent and Trademark Office (USPTO) has CANCELLED the Help Desk Tier 1 Services Solicitation DOC-52-PAPT-08-01013. The USPTO is combining the Help Desk Tier 1 and Help Desk Tiers 2 & 3 requirements.
Please check both Federal Business Opportunities and the Office of Procurement's website for further information on the new solicitation.
The United States Patent and Trademark Office (USPTO), an organization with an employee base of approximately 7,000, has a requirement for Information Technology Help Desk Tier 1 Support Services for the Chief Information Officer (CIO) of the USPTO.
These services are described in paragraph number 4 of the USPTO's future requirements synopsis found on our Special Notices page. These services are similar to the Help Desk Tier 1 Support Services that are currently being performed under the Facilities Management and End User Support (FMEUS) contract number 50PAPT201025, with Trawick and Associates. Services similar to the Help Desk Tier 2 and 3, Facilities Management (FM) and End User Support (EUS) Services currently being performed under the subject Trawick contract will be acquired under separate RFPs and separate RFP announcements.
In addition, it is anticipated that the vendor awarded a contract for Help Desk Tier 1 services will be barred from award of any of the following services: Help Desk Tier 2 and 3, FM and EUS Services due to potential conflicts of interest.
Award of contract for Help Desk Tier 1 Support Services is planned on or before 30 June 2008 . The USPTO anticipates this requirement to be for a one-year base period and four, one-year option periods.
>> This requirement is designated as a 100% small business set-aside .
The NAICS Code associated with this project is 541519 Other Computer Related Services, (size standard is $23M).
SOLICITATION DOCUMENTS [PDF] :
It is the responsibility of each interested party to check the project web-site ( Help Desk Tier 1 Services Support (HDT1_SS) ) for updates.
The USPTO is committed to providing content accessibility to disabled individuals. If you are experiencing accessibility problems with any file or web page associated with this procurement, please contact Chris Hannah at (571) 272-6555 for accessibility assistance.
NOTE: PDF Attachments are Adobe Acrobat® files. If you have the PDF viewer installed for your browser, it will launch automatically and open the document in your browser window. To save a PDF file for off-line viewing, "right-click" on the link and select the "save target" or "save link" option. Be sure to note the location on your PC where you save the file so that you can retrieve it later.
If you do not have the current version of the Adobe Acrobat (PDF) viewer, please download the free PDF viewer and follow the installation instructions provided by the vendor.