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Human Resources Customer Service & Support

Quotes are due by 10:00 p.m., Wednesday, August 06, 2008

Important Notices

Solicitation Documents:
• RFQ
• Attachments

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DOC52PAPT0801015
HR Customer Service & Support (HRCSS)

IMPORTANT NOTICES:

The United States Patent and Trademark Office (USPTO) has a need for human resources professional, operational and customer service support services for the USPTO Office of Human Resources (OHR).

This is a competative 8A setaside.

Quotes are due NO Later Than 10:00 a.m., Wednesday, August 06, 2008

SOLICITATION DOCUMENTS:

Request For Quotes (RFQ) [.pdf]
SF1449 [.pdf]
Amendment 1 [.pdf]
Questions and Answers [.doc] [Revised 08/05/2008]

Attachments:

Attachment A - FFP Workload Estimates [.pdf]
Attachment B - Contractor HR Services Processing [.ppt]
Attachment C - Awards Processing [.ppt]
Attachment D - HR Services Labor Categories [.pdf]
Attachment E - OHR Customer Service Process [.doc]
Attachment F - Glossary of Terms [.pdf]
Attachment G - Personnel and Payroll Document Types [.pdf]
Attachment H - Quality and Timeliness Standards [.pdf]
Attachment I - Current Wage Determination [.pdf]

It is the responsibility of each interested party to check the project web-site (Resources Customer Service & Support) for updates.

The USPTO is committed to providing content accessibility to disabled individuals. If you are experiencing accessibility problems with any file or web page associated with this procurement, please contact Chris Harris at (571) 272-8312 for accessibility assistance.