Long Description for the Increasing Customer Satisfaction Graph for Patents Issued
Customer Satisfaction with the Patents Issued
The following table presents the values given in the increasing customer satisfaction graph for the patents issued for the last four fiscal years.
| FY 2000 | FY 2001 | FY 2002 | FY 2003 | |
|---|---|---|---|---|
| Target | 60% | 67% | 67% | 67% |
| Actual | 64% | 64% | 63% | 67% met |
DATA VALIDATION AND VERIFICATION
- Data source: Customer surveys.
- Frequency: Surveys are conducted and results are reported annually.
- Data storage: Paper files and contractor electronic files.
- Verification: Internal statistician develops data instrument, conducts survey, and compiles results. Review of results is performed internally by Patents management.
- Data Limitations: None.
